(having) Better Conversations is a practical, hands-on book designed for anyone wishing to have better conversations and better relationships. It is particularly helpful for those who have difficulty establishing new relationships or sustaining a conversation with someone. The author has taught thousands the techniques outlined in this book, and the response has been high praise. There are pointers about specific direction for the most troubling conversations we all face:

• The Marriage/Intimate Partner Conversation

• The First Meeting Conversation

• The Work Conversation

• The Problem-Solving Conversation

• The Forgiveness Conversation

• The Teenager Conversation

Each conversation is covered in detail including phrases to use (and not use) and a sample of an actual conversation. There are also work- sheets to help you learn new approaches and measure your assertiveness. Using a refined approach to proven conversation tools, the book takes you through tough conversations, coaching you at key junctures. There is also an extensive resource list to help further your proficiency in conversations--and relationships.